Shipping, Returns & Refund Policy

1. Policy Overview

We are committed to providing high-quality, In-House Printed products and a fair customer experience. Because many of our items are made to order, certain return limitations apply.

By placing an order, you acknowledge and agree to this policy.

2. Shipping Policy

Processing Time
Processing timelines are listed on  store announcements and exclude weekends and holidays unless otherwise stated.

Shipping Confirmation
Tracking information will be provided once your order has shipped.

Shipping Responsibility
Customers are responsible for providing accurate shipping details at checkout.

We are not responsible for delays caused by:

Shipping carriers

Weather or natural events

Customs processing

Incorrect address information provided by the customer

This does not affect rights that may apply under Canadian law.

3. Return Request Window

Return requests must be submitted within 4 calendar days of confirmed delivery based on carrier tracking.

Requests submitted after this period may not be eligible for review.

4. Return Request Process

To request a return, customers must:

• Complete the Return Request Form under the Support section of our website
• Provide an unboxing video/photo for damaged, defective, or incorrect item claims

This requirement helps us verify claims fairly and protect against shipping damage disputes.

If you are unable to provide an unboxing video/photo, please contact us and we will review your situation on a case-by-case basis.

Returns sent without approval may be refused.

5. Items Damaged, Defective, or Incorrect (Our Error)

If your item arrives damaged, defective, or incorrect due to our error, we will work with you to provide an appropriate resolution, which may include:

• Store credit
• Replacement
• Refund

Resolution type may depend on product availability and claim verification.

6. In-House Printed Items & Size-Related Returns

Many of our products are made to order. For this reason:

• Refunds and store credit are generally not offered for size or preference-related returns
• As a courtesy, we may offer a one-time free shipping code for replacement purchases

Customers are responsible for reviewing sizing charts and product details prior to purchase.

This does not limit any rights that may apply where items are not as described, defective, or not fit for intended purpose under applicable law.

7. Exception Refund Approvals

If a refund is approved outside standard policy conditions:

Customer may be responsible for:
• Return shipping cost

Refunds are processed after inspection of returned items.

8. Return Shipping

Unless otherwise required by law or agreed upon in writing:

Customers are responsible for:
• Return shipping costs
• Secure packaging
• Using a trackable shipping method (recommended)

We are not responsible for lost or damaged return shipments.

9. Return Condition Requirements

Returned items must be:
• Unused
• Unwashed
• In original condition
• In original packaging (where applicable)

Items not meeting these conditions may be refused unless required under applicable law.

10. Refund Processing

If approved:

• Refunds will be issued to the original payment method unless otherwise agreed
• Processing times depend on payment provider

Original shipping charges are non-refundable in some cases. 

11. Policy Updates

We reserve the right to update this policy at any time. Updates will be posted on this page.